SANTA CLARA, Calif.–(Business enterprise WIRE)–ServiceNow (NYSE: NOW), the primary digital workflow company that tends to make work, perform better for people today, has been named a Leader in the Forrester Wave™: Business Provider Administration (ESM), Q4 2021. ServiceNow attributes this recognition to its important differentiator of supplying a single system, single info product, and single architecture for ESM, and continued innovation in superior platform options, this sort of as AI/ML and Pure Language Question (NLQ).
According to the report, “Strategically, ServiceNow continues to be the most ambitious ESM seller in the industry, trying to get to additional the automation, employee solutions, and employee knowledge enhancements it brings to shoppers… ServiceNow’s breadth and depth of capability is unmatched in pushing forward core system capabilities, rising the quantity of AI/ML characteristics, and extending into new capabilities like buyer achievements management (CSM) and AIOps.”
“As companies carry on to navigate the new earth of hybrid work, ServiceNow remains centered on supporting our prospects function extra productively across IT, HR, Amenities, Procurement, Lawful, and a lot more,” mentioned Blake McConnell, SVP of Worker Workflow Solutions at ServiceNow. “We think this recognition by Forrester underscores our motivation to providing workflows that not only unlock productiveness across the enterprise, but also enable fantastic ordeals and enhanced operational efficiency in an at any time-modifying work natural environment.”
ServiceNow’s ESM methods deliver a streamlined platform for Business Providers by extending capabilities outside of technologies companies into company-centric automation use conditions to renovate the way function gets finished, empowering shoppers and workforce to function smarter, less difficult, and more effectively.
Built on the Now System, ServiceNow’s ESM alternative serves as the operating basis for any firm with an Company Shared Companies framework, these kinds of as World-wide Small business Company, and addresses lots of use scenarios across IT and traces of business, this kind of as:
- Rapid enhancement and deployment of workflows to support new worker providers throughout the business using small-code
- Cross-departmental out of box workflows supporting close-to-conclude process automation
- Delivery of a unified ask for encounter, enabling the company to satisfy personnel demands and to solve requests seamlessly leveraging automation and integrations to again-conclusion devices of history
- Identification of styles and tendencies for conclude-to-stop companies encompassing several enterprise procedures
For a lot more data on ServiceNow’s methods, take a look at: https://www.servicenow.com/solutions-by-category.html
A complimentary copy of the Forrester ESM Wave report is offered listed here.
About ServiceNow:
ServiceNow (NYSE: NOW) is generating the earth of function, work better for persons. Our cloud-dependent platform and solutions supply digital workflows that develop good experiences and unlock efficiency for workers and the company. For extra info, check out: www.servicenow.com.
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