Konica Minolta selects IFS Cloud to transform Area Services Management performance

IFS Cloud will empower Konica Minolta’s subject provider operations move to a predictive and optimized assistance model across its ten countrywide working firms (NOCs)

LONDON, March 31, 2022 /PRNewswire/ — IFS, the world-wide cloud business program business, now announces that Japanese multinational technological innovation corporation Konica Minolta will implement IFS’s Field Services Administration computer software to future-proof its support functions.

Konica Minolta at the moment have all around two million customers in 150 countries. The enterprise is a leading provider of digital office services, industrial and industrial printing, and optical methods for industrial use, which signifies the firm has a massive discipline support procedure with 3,250 employees.

With the IFS alternative, Konica Minolta will changeover to a predictive servicing design that will let them to plan the deployment of discipline assistance staff a lot more efficiently across 10 nationwide running firms (NOCs) throughout Europe. IFS Cloud will also assure utmost equipment uptime, reduce engineer connect with outs, and accomplish a heightened consumer knowledge.

As aspect of their `Next Technology Field Services Management’ goal – to be concluded by the close of 2023 – AI-supported scheduling and scheduling optimization will allow staff members to align schedules and optimise and deploy means in real-time, enabling them to mechanically allocate work orders.

Also, the proactive evaluation of IoT produced knowledge, for case in point by manufacturing printers and methods for clinical picture diagnosis, is one more application the IFS option supports. This allows company professionals to forecast regardless of whether problems are imminent or unscheduled routine maintenance is thanks.

The use of cellular technological know-how can deliver a aggressive edge in field service – obtain to all appropriate info at all moments is important for productive industry service operations. IFS Cloud’s Subject Service Administration capabilities offer the very same person expertise on iOS, Android or Windows, which usually means workforce can test the availability of spare areas on a smartphone or tablet and build invoices and quotations on internet site at the client. This not only raises the efficiency of the assistance, but also presents wonderful Times of Service™.

IFS Cloud will replace Konica Minolta’s ClickSoftware installation and will work seamlessly with existing business applications. Konica Minolta makes use of SAP software package in elements of their small business, which will have a bidirectional integration with the IFS answer.

Glenn Arnesen, President Europe North & Central at IFS, on the cooperation with Konica Minolta: “We are very pleased that a renowned company like Konica Minolta desires to foreseeable future-proof its field support management with IFS Cloud. Our remedy supports the company with solutions related to the set up of techniques and tools.”

Ged Cranny, Senior Specialist at Konica Minolta: “With the IFS alternative, we can notice our vision of Next Gen Industry Company Administration. The first pilot project in Belgium and the Netherlands with about 130 staff members is likely quite promisingly. In the upcoming step, we will make the new alternative available to all-around 1,000 subject service professionals in 10 countrywide working companies throughout Europe. In IFS, we have discovered a spouse that provides us with great help in providing our prospects even better service and accompanying them on their way to turning into a digital corporation.”

IFS Push Contacts:

MEA& APJ: Adam Gillbe
Company Communications
Electronic mail: [email protected]
Phone: +44 7775 114 856

Usa: Mairi Drysdale
Corporate Communications
Electronic mail: [email protected]
Cellular phone: +1 520 396 2155

Europe: Marie-Christin Hansen
Corporate Communications
Email: [email protected]
Mobile phone: +44 755 306 1878

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